Ask Pearl and your privacy

hellopearl.app
For everyone who uses Ask Pearl in Hello Pearl
Effective Date: November 5, 2026
Last Updated: November 5, 2026

Ask Pearl is the assistant inside Hello Pearl. You can type or talk to Pearl to see what's on, ask your Circle for help, send a message or start a plan. This page explains what Pearl sees, who helps us run it, what we keep and the choices you have. It's the short version of section 17 of our Privacy Policy.

The short version
  • Pearl never acts on its own. Nothing is added, sent or changed until you tap to confirm it.
  • To understand what you ask, we send your words and the names of the people in your Circle to Gemini, Google's AI service.
  • Google processes them in the United States or other countries where it operates. It doesn't use them to train its AI, and it's bound by contract to protect them.
  • We don't keep a copy of your conversation with Pearl.
  • Ask Pearl is optional. Every part of Hello Pearl works without it.
What Pearl sees

When you ask Pearl something, we send Google:

  • the words you type, or the words from what you say
  • your Circle's name and time zone
  • the names of the people in your Circle, how each is related to the person at the centre, and an internal code for each person, so Pearl knows who you mean
  • what you were in the middle of, if you're answering one of Pearl's questions

We don't send Google your Circle's chats, notes, documents, calendar, check-ins, private info, email addresses or phone numbers. When Pearl answers a question like "What's on today?", the answer comes from Hello Pearl itself and shows only what you're allowed to see in your Circle.

Pearl sends whatever you type or say. Please leave out details you don't want shared, like health card or account numbers.

Talking to Pearl
  • When you tap the microphone, your browser's own speech service turns your voice into words if it has one. For example, Chrome uses Google and Safari uses Apple.
  • If your browser can't, we send up to 8 seconds of your recording to Google's speech service, with the names of people in your Circle so it spells them right. If that doesn't work, Gemini tries instead.
  • Your words appear in the box first. Nothing goes to Pearl until you tap Send.
  • We don't keep your recording.
Hearing Pearl's replies
  • Pearl's replies are shown, not spoken, unless you turn on "Read replies aloud".
  • When it's on, the text of each reply is sent to Google's text-to-speech service to make the audio.
  • Anything marked private is never read aloud unless you tap Read aloud on it.
What we keep
  • We don't store your conversation with Pearl. It's gone when you close or reload the page.
  • For each request we keep a short record: what kind of request it was (for example, "add a reminder"), how sensitive the action was, and whether it finished. It doesn't include your words.
  • Anything you confirm, like a reminder or a message, is saved in your Circle like anything else you add.
What Pearl won't do
  • Act without your tap. A card Pearl prepares expires after 15 minutes if you don't tap it.
  • Give medical, legal or financial advice.
  • Make decisions about you. You always decide.
  • Send an emergency to the AI. If what you say sounds like an emergency, Pearl shows you how to call 911, or 988 for a mental health crisis, and nothing is sent to Gemini. Pearl can't call for you.

Pearl works in English for now.

Who processes your information

Google LLC, through its Gemini, Speech-to-Text and Text-to-Speech services, in the United States or other countries where Google operates. Google may keep requests for a short time to detect misuse of its services. Information processed outside Canada may be accessible to the courts, law enforcement and national security authorities of those countries. Appendix A of our Privacy Policy lists all our service providers.

Your choices
  • Ask Pearl is optional. If you don't use it, nothing is sent.
  • You can type instead of talking.
  • You can turn "Read replies aloud" on or off anytime.
  • You can withdraw your consent or ask us a question anytime at privacy@hellopearl.app.
Contact us

Privacy Officer, Provera Care Incorporated (operating as ProveraCare)
2150 Winston Park Dr Unit 203 PMB #3024, Oakville, ON L6H 5V1, Canada
privacy@hellopearl.app